Withdrawals

How to move funds from your wallet to your mobile money or bank account.

Only your available balance can be withdrawn. Pending escrow funds must be released first.

Tap 'Withdraw', select your payout method, and enter the amount. Minimum and maximum limits apply based on your verification tier.

Mobile money: typically within a few hours. Bank transfers: 1–2 business days.

Small processing fees may apply depending on the withdrawal method and amount. Fees are shown before you confirm.

Your Dukan wallet explained: available balance, pending funds, and transactions.

How to add funds to your Dukan wallet.

Why your wallet balance may be frozen and what to do about it.

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