How to buy an item

A step-by-step guide to making your first purchase on Dukan.

Use the search bar or browse categories to find items. You can filter by price, location, and condition.

Check the item photos, description, price, and seller details. Look for verified seller badges and trust scores.

Add the item to your cart, choose your delivery method, and proceed to checkout. You can pay from your Dukan wallet.

When you pay, money goes into escrow — a secure holding account. The seller cannot access it until you confirm you received the item.

Once your item arrives and you're satisfied, confirm delivery. The payment is then released to the seller.

Understand how Dukan's escrow system keeps your money safe until you receive your item.

Learn about delivery options and what to expect when your item ships.

Check the status of your order at any time.

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