How to track an order

Check the status of your order at any time.

Navigate to My Orders from your profile menu or the bottom navigation. All your purchases are listed here.

Tap on an order to see its current status, escrow state, delivery tracking, and estimated arrival time.

Orders move through stages: Paid → Escrow Funded → Shipped → Delivered → Completed. You'll receive push notifications at each step.

A step-by-step guide to making your first purchase on Dukan.

Learn about delivery options and what to expect when your item ships.

If something goes wrong with your order, here's how to get help.

Still need help?

If this article didn't resolve your issue, reach out to our support team.