How trust scores work

Understand what your trust score means and how to improve it.

What is a trust score?

Every user on Dukan has a trust score (0–100) based on their transaction history, verification level, dispute record, and community feedback.

What affects your score

Positive factors: completing orders, receiving good reviews, higher verification tiers, consistent fulfilment. Negative factors: disputes lost, cancelled orders, fraud flags.

Why it matters

Higher trust scores unlock better visibility in search results, access to premium features, and higher transaction limits.

Improving your score

Verify your account, fulfil orders on time, communicate clearly, and resolve issues promptly. Your score updates automatically.

Verification process

How to get verified and build trust on Dukan.

Understanding verification tiers

What each verification level unlocks and how to upgrade.

Fraud protection

How Dukan detects and prevents fraud to keep the marketplace safe.

Still need help?

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