How escrow works on Dukan

A complete guide to Dukan's escrow payment protection system.

Escrow is a secure holding account managed by Dukan. When a buyer pays, money goes into escrow instead of directly to the seller.

Your money stays in escrow until you receive and confirm the item. If something goes wrong, you can dispute before funds are released.

Escrow guarantees the buyer has already paid. Once delivery is confirmed, funds are released to your wallet automatically.

If the buyer doesn't confirm or dispute within the auto-release window (48–72 hours), funds are released to the seller to prevent indefinite holds.

If a dispute is opened, escrow funds are frozen until the dispute is resolved. Our team reviews the case and decides the outcome.

Understand how Dukan's escrow system keeps your money safe until you receive your item.

What happens when the escrow auto-release window expires.

How disputes are investigated and resolved on Dukan.

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